They never bothered to send the delivery, luckily it wasn't too difficult to get my money back. I'm adding an extra star purely for the customer service when I called them.
You'd think for the...
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Libby
Tom Hixson of Smithfield
2 years ago
Hello! I am sorry we could not meet your expectations at this time, if you would like to chat again our phonelines are open all day :)
I’m afraid that DPD mucked up the delivery but Tom Hixson were brilliant throughout the experience! Kept me informed by email and phone and sent a replacement delivery! That’s proper customer...
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Libby
Tom Hixson of Smithfield
2 years ago
So glad we could resolve this error, please do not hesitate to get in contact in future, we hope you are enjoying the products :)
Great website, easy to navigate. Ordered again from Tom Hixson. The VERY BEST quality meat I’ve ever bought. So tender. Well prepared.
Packaged effectively , stays cold well after delivery
Shocking. Food ordered, but it never was delivered. Won't be purchasing from them as the (lack of) service has left a bad taste in the mouth
Libby
Tom Hixson of Smithfield
2 years ago
Good morning, we are sorry to hear of any confusion regarding your order, we would love to amend your disappointment, please check your inbox as we have contacted you.
We are passionate about sourcing the finest wholesale gourmet produce from Britain and around the world. Specialising in exclusive beef, including USDA and Wagyu. We, also, purvey a number of exquisite pork, lamb and delicatessen items. Since 1963, we have worked closely with the most premier chefs of London and, now, our award winning range is available to our online members with delivery to your door.
We are passionate about sourcing the finest wholesale gourmet produce from Britain and around the world. Specialising in exclusive beef, including USDA and Wagyu. We, also, purvey a number of exquisite pork, lamb and delicatessen items. Since 1963, we have worked closely with the most premier chefs of London and, now, our award winning range is available to our online members with delivery to your door.
