At first they refused to refund for socks that were way too big (I take size 10.5-11.5, the socks were sold a 9-11.5 and were much too big!) because I'd opened them. They did relent when I pushed...
I have been ordering from ToeToe for many years now and love the quality of their socks. My orders are always received quickly and when I did have a problem with one order this was dealt with quickly...