Order place but no confirmation received. Needed to call to ascertain if the order had been successfully placed and when to collect. Upon collection had to ask post visit for an invoice.
Robert K
THE WHOLESALE GLASS CO.
3 years ago
We always strive to deliver the best customer experience for our valuable customers, and it is very unfortunate that you had a poor experience while shopping with us.
We apologise for any dissatisfaction felt towards our services.
We are sorry to hear that you didn’t receive the automated emails regarding your order confirmation and tracking notification. We are aware that customers shopping experience could be frustrating at times, and we take it seriously. We value our customer’s feedback and are here to investigate the issue.
Additionally, we would like to inform you that in our standard procedure, we include a copy of the invoice with the package or provide it upon collection as well. We also offer customers with the option of requesting for a VAT invoice via email or downloading one through their account on our website.
Superb service fast delivery...idiot here ordered an internal corner had to call back and reorder external corner...refund no problem. High quality aluminium channel and the fitting system is so...
Online shop provided all that I required but I had credit card glitch and had to call them to sort. Contact was quick and courteous and sorted straight away followed by a speedy delivery. Excellent...