My experience to date with ordering from your company is positive, however as I am still waiting for delivery of the goods (10 days later) I can't say further than that. I commented at the time of...
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THE WHOLESALE GLASS CO.
THE WHOLESALE GLASS CO.
12 years ago
I'm very sorry for this delay, we've spoken to DPD this morning and they've told us that the wind and weather has been quite severe around the Scottish Islands over the last few days but that they are going to try and send your parcel to you again today from Orkney. I also understand your frustration with delivery charges to remote areas but I can assure you that we only charge what we pay for the respective delivery. I will raise this issue with our DPD representative and see if this cost can be reduced in future. Thank you again for your valued order and please accept my apologies for the delay you've experienced.
Nick.
信頼できるカスタマー
12 years ago
I suspect your carrier is spinning a story here. Yes we have had the odd rough day but it hasn't stopped other deliveries for more than a day at a time. OK your service and the product are great but at the end of it all a poor service from your carrier reflects badly on your company. Normal delivery times range from 2 - 5 days to the islands, 10 days is too much for that level of delivery charge. I am quite willing to re-assess my rating of your company since the goods have now been delivered and appear to be a quality item, but you should perhaps be reviewing your carrier contract to keep your customers happy. Thanks