Paid additional fee for overnight delivery. Goods did not arrive. When chased up goods had still not been dispatched - part of order not in stock. Part refund received for carriage charge. Order was...
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THE WHOLESALE GLASS CO.
THE WHOLESALE GLASS CO.
11 years ago
please accept my apologies for your delayed delivery. It's not always possible to ship next day orders for one reason or another, on this occasion it was an out of stock item. Our procedure in these circumstances is to inform customers immediately of a delay by telephone, or email giving them the option of cancelling the order, receiving part of the delivery, or waiting until the order can be fulfilled. We also reduce the shipping charge back to a standard fee. All delayed orders ship next day delivery as soon as they are ready. I appreciate your feedback, I am currently working on improvements to the website for 2015, one of which is to implement real time stock levels via the website which will help improve our overall customer service.
Nick Jones. Managing Director.
信頼できるカスタマー
11 years ago
Great - Any implematation which improves supply and communication lines can only benefit all. Would use The Wholesale Glass Co again.