Order received 4 days late due to delivery instructions being ignored.
THE WHOLESALE GLASS CO.
THE WHOLESALE GLASS CO.
11 years ago
Please accept my apologies for the delay in the delivery. We did not ignore your delivery instruction we instructed the carrier to ‘Leave in conservatory at rear’. The carrier usually lets us know if they cannot find the address which did not do despite attempting delivery twice.
Unfortunately on this occasion they was lack of communication from there side to us and our customer. With this particular situation we wish we had known of this earlier it would have been dealt with swiftly because the carrier is usually very reliable. We send a lot of these glazing channels out every week and have a very high success rate with the courier that we use for them. This incident is very unusual for them.
I apologise again, this is not acceptable and I will look into it further to make sure that it doesn’t happen again in the future.
Robert K
Web Manager