Items poorly packaged and arrived damaged. Having paid £12.50 for packaging, this is not good enough!
Nick Jones
THE WHOLESALE GLASS CO.
10 years ago
We are very sorry to hear that order arrived damaged, the carrier is generally very reliable unfortunately on this occasion the goods may have got damaged as a result of mishandling or during transit. The goods are double checked before dispatch and if the goods are mishandled by the carrier or damaged in transit, we advise customers not to accept or sign for the goods and inform us straight away so that we can arrange for replacements if is required. This rarely happens as we and our carrier partners are always looking to improve our services.
Robert K
Web Manager
TC
Trusted Customer
10 years ago
Yes, under normal circumstances we would have rejected these items on delivery but due to our person responsible for goods inwards being on holiday, normal procedure was not followed.
As it happens, we were able to straighten the channel and use the section we needed but I still feel the packaging was not sufficent.
Nick Jones
THE WHOLESALE GLASS CO.
10 years ago
Hi Christopher, thank you for your feedback. After our follow-up call, we are pleased to hear that you managed to use the product. As discussed, based on the information you provided, we will investigate the packaging used in this instance and consult with the carrier concerning the unreliable service provided on this occasion. We are committed to providing a good shopping experience for our customers.
I rang the company as the website looked good however I wanted conformation I was buying the genuine product, very please with the company and the product.