I had begun to collect The Royal Beasts series of coins and, due to various circumstances, had forgotten about this. The Royal Mint unfailingly sent me notification of the imminent posting of each...
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Tara
The Royal Mint
5 months ago
Good Afternoon,
Thank you for taking the time to share your feedback with us. We are thrilled to hear your excellent experience.
Kind Regards
Tara
商品のレビュー
Tara
The Royal Mint
5 months ago
Good Afternoon,
Thank you for taking the time to share your five star rating with us.
Kind Regards
Tara
Customer service can't resolve the issue! Three parcels went to the wrong country again! Instead of Ukraine, the parcels went to the islands of Antigua and Barbuda!
Tara
The Royal Mint
5 months ago
Good Morning Anatoliy,
Thank you for taking the time to share your feedback with us. I fully understand your disappointment concerning the delivery issues you have experienced concerning your recent orders. Please rest assured this matter has been raised with our investigations team for resolution and will be in touch as soon as possible.
Kind Regards
Tara
It is generally good but it is too rigid. I can only send the parcel to my registered address. Can't send it to somewhere else.I just moved to a new location. I don't have any proof of new address...
I have made several purchases at the Royal Mint over a number of years and I would highly recommend the service they provide together with their detail to packaging and delivery.
Many items were already out of stock or discontinued at other distributors, yet I was still able to find exactly what I needed on your website.On top of that, the shipping speed is incredible....
I waited a long time for the Kaaba 20g gold bar to come back into stock and was very pleased to finally purchase it. Unfortunately, the item arrived with a visible surface imperfection.Customer...
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Tara
The Royal Mint
5 months ago
Good Afternoon Sheik,
Thank you for taking the time to share your review with us. Although I am truly sorry to hear of your negative experience. Please rest assured we take all feedback extremely seriously and I regret our service have not met your expectations on this occasion. Having this feedback helps us drive improvements across our business.
Kind Regards
Tara
AB
Abdul
5 months ago
Thank you for your response, Tara.
I appreciate the acknowledgment, however the most disappointing aspect of this experience has been the inconsistent handling of the case despite the issue being recognised by multiple members of the team. Given the premium nature of the purchase, the very long wait for stock availability, and the significance of this particular Kaaba gold bar design, I still hope The Royal Mint can provide a clear and fair resolution rather than generic responses and uncertainty regarding replacement availability.
I remain hopeful this matter can still be resolved appropriately.
Tara
The Royal Mint
4 months ago
Good Afternoon Sheik,
Thank you for your reply. We are truly sorry to hear of your disappointing experience, although I am pleased this matter has now been resolved. I do hope we have the opportunity to serve you better in the future.
Kind Regards
Tara
I purchased the Kaaba gold bar after waiting a long time for stock availability, so this was meant to be a special purchase. Unfortunately, the item arrived with a visible surface imperfection on a...
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Tara
The Royal Mint
5 months ago
Good Afternoon,
Thank you for taking the time to share your review with us. I am sorry to hear you are not happy with your purchase. I understand you have been in touch with a member of our customer service team who has provided further details concerning the options available to you.
I regret our services have not met your expectations on this occasion, I do hope we can provide you with a better experience in the future.
Kind Regards
Tara
商品のレビュー
Tara
The Royal Mint
5 months ago
Good Afternoon,
Thank you for taking the time to share your review with us. I am sorry to hear you are not happy with your purchase. I understand you have been in touch with a member of our customer service team who has provided further details concerning the options available to you.
I regret our services have not met your expectations on this occasion, I do hope we can provide you with a better experience in the future.
Kind Regards
Tara
With 1,100 years of heritage and expertise, The Royal Mint is a world leader in precious metals – creating coins, medals, gifts and investment opportunities. It is the UK’s original maker.
With 1,100 years of heritage and expertise, The Royal Mint is a world leader in precious metals – creating coins, medals, gifts and investment opportunities. It is the UK’s original maker.