Revived stone island combats without a badge, badge wasn't even checked, I also brought a stone island long sleeved t shirt from choice and on the receipt it said badge checked so I'm really not...
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Tessuti
Tessuti
10 years ago
We aim to despatch our customers’ orders in perfect condition. If this has not happened there could be an error with the process at the warehouse, I will pass these comments to the relevant team to try and ensure this does not happen again.
I do apologise for any inconvenience caused and do hope the experience does not prevent you shopping with us in the future.
Kind Regards
Alex
They gave me the wrong size on a product, and also charged me for PP when it was meant to be free.
Tessuti
Tessuti
10 years ago
I am sorry to hear that you are not satisfied with our service and would like a chance to rectify this for you.
Please could you contact us with full details of your experience to orders@tessuti.co.uk, marking your email for the attention of Alex Percival.
Kind Regards
Alex
I have sent this item back for a refund as it did not fit, i sent it back over a week ago yet i have not recieved an email or the funds back in my account. It is quite ridiculous.
Tessuti
Tessuti
10 years ago
I am sorry to hear that you have not yet received a refund.
Please could you contact us with full details of your experience to orders@tessuti.co.uk, marking your email for the attention of Alex Percival. Please include your returns tracking number.
Kind Regards
Alex
We aim to despatch the correct goods for customers’ orders. If this has not happened there could be an error with the stock allocation at the warehouse, I will pass these comments to the relevant team to try and ensure this does not happen again.
We would love to see you as a returning customer. We hope this incident does not prevent you from purchasing with us in the future.
Kind Regards
Alex
sent out a filthy dirty shirt, I've emailed them to no reply and I've got the expense of sending it back. tried phoning , was on hold for over 20 mins and finally give up.
I've used a lot in the past...
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Tessuti
Tessuti
10 years ago
I am sorry to hear that you are not satisfied with your order and would like a chance to rectify this for you.
Please could you contact us with full details of your experience to orders@tessuti.co.uk, marking your email for the attention of Alex Percival.
Kind Regards
Alex
Brilliant service the only 'issue' was that they never messaged or emailed to confirm the item had reached store, I had to contact customer services to check the status of my order. Good...
Tessuti is a premium store, selling luxury brands which include Stone Island, Boss, Polo Ralph Lauren and Michael Kors. Their product focus is high quality, basic pieces mixed with contemporary and innovative styles.
Tessuti is a premium store, selling luxury brands which include Stone Island, Boss, Polo Ralph Lauren and Michael Kors. Their product focus is high quality, basic pieces mixed with contemporary and innovative styles.
