Jumper has a hole in it, and no reply from Sunspel customer services, poor.
Kate
Sunspel
10 years ago
Thank you for your feedback.
Any issue relating to the quality of our garments is important to us as both the fabrics and manufacture of our garments are an important aspect of our business. Our aim is to ensure that our customers are completely happy both with their purchases and the long term durability of our clothing.
I have checked our emails and we don't seem to have received yours, please could you forward it to me directly kate.walton@sunspel.com and I will do my best to resolve this issue promptly for you.
I look forward to hearing from you.
I think the absence of a delivery tracking function is a massive short-coming. Presently I have been waiting for 2 weeks for a delivery and I have no way of knowing where it is or when it will be...
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Kate
Sunspel
10 years ago
Thank you for taking the time to leave feedback.
We are currently in the process of reviewing all of our courier services so feedback from customers is vital. We do hope to introduce a tracked service to rest of world destinations in the not too distant future. Please contact us directly at customerservice@sunspel.com if you have any further delays or issues with your delay.
We off our sincerest apologies for any inconvenience caused by the delay.
