Service after the purchase was good until the point they didn't offer what I believe to be a fair returns option.
Website info needs to be clearer.
Refund Policy needs to be less harsh & more...
さらに表示
Lee Carmichael
Studiocare
1 year ago
Hello Customer,
It appears that you haven't filled in our returns form or spoken to anyone in our returns department regarding this order. If you had, this item would have been returned to us with a free collection as you believe the item was wrongly described. This was pre-approved on the phone call when you initially called to ask about the wiring of the MIDI cable.
Regarding the member of our team needing to refer to colleagues to ask about the wiring of the MIDI cable, we sell thousands of different products by hundreds of manufacturers and our staff are extremely knowledgeable but they will always refer to their colleagues if they are unsure about something before passing the information on to a customer.
We have tried calling a few times this morning to get this resolved but haven't been able to get through, so please get in touch when convenient and a collection will be arranged by returns.
Thank you,
Studiocare.
商品のレビュー
Lee Carmichael
Studiocare
1 year ago
Hello Customer,
This cable is listed as MIDI rather than 5-pin DIN audio, which you required.
We are going to make it clearer with an extra line clarifying that this is for MIDI use only.
Our cables are made in-house, and 5-pin wiring would have been possible if you let us know the application of intended use before placing the order.