Great service in terms of many follow up calls after my quote. But the calls were far too long. Too much info read out off script.
CX
SPCA Pet Insurance
4 years ago
Hi Vivienne,
Thank you for sharing your experience with us, I am sorry to hear of your dissatisfaction. We appreciate your feedback and have passed it onto the relevant team to review further, please do not hesitate to reach out if you would like to provide additional feedback.
Kind regards,
Scott
商品のレビュー
CX
SPCA Pet Insurance
4 years ago
Hi Vivienne,
We are pleased to hear of the value you have found in your policy. Thank you for taking the time in sharing your experience with us, please reach out if you have any queries regarding your policy.
Kind regards,
Scott
購入日: 10/03/2022
0
共有
LD
Laraine Dacre
Feefoに#よる#検証#済み
Kaiapoi
4 years ago
Laraine DacreのSPCA Pet Insuranceに関するコメント:
They explained everything clearly as they could. Answered all my questions so I could understand. Very pleased with their help. So hopefully will have a long term association with SPCA Pet Insurance.
Charlie, the representative on the phone was brilliant. Helpful, frindly, patient and did what she said she would do.
商品のレビュー
CX
SPCA Pet Insurance
4 years ago
Hi Deirdre,
Thank you for taking the time to share your review with us and for choosing SPCA Pet Insurance. We are pleased to hear of the service that you have received when speaking with our team member and appreciate you providing your feedback. Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
I'm am still waiting on my welcome package, with further information etc, but you guy seam 5 star and I hope it's worth goin for insurance for my baby ..
CX
SPCA Pet Insurance
4 years ago
Hi Kelly,
Thank you for reaching out. I am pleased to hear of the value that you have found in your policy, although, apologise that you have not received your documentation as of yet. As this email is system generated, our correspondence can sometimes be filtered in to the spam/junk folder of an inbox.
However, we appreciate you bringing this to our attention and I have passed your request on to the relevant team to organise this for you.
Please don't hesitate to reach out if you require any further assistance in the future.
Kind regards,
Alisa
KR
Kelly Reid
4 years ago
I have received no more Correspondence regarding insurance or a insurance number, I will ring the 0800 number tomorrow Incase there has been something stoping it I need to sort out. Thankyou
CX
SPCA Pet Insurance
4 years ago
Hi Kelly,
Thank you for your reply and letting me know. Please let me know if you would like for me to arrange for one of our team members to be in touch with you.
Kind regards,
Alisa
Very easy to do online. Very clear as to what the options were. I had a question so I rang and was put through to a lovely customers service lady instantly who helped with my question
商品のレビュー
購入日: 07/03/2022
0
共有
NJ
Nick Jones
Feefoに#よる#検証#済み
4 years ago
Nick JonesのSPCA Pet Insuranceに関するコメント:
The service was very good. I was contacted regularly, despite difficulties with being able to get a convenient time I was free. Very patient.
商品のレビュー
購入日: 07/03/2022
0
共有
CS
Christopher Sarson
Feefoに#よる#検証#済み
4 years ago
Christopher SarsonのSPCA Pet Insuranceに関するコメント:
yes
surely
購入日: 04/03/2022
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
4 years ago
I did feel a bit of pressure to make the purchase that instant but I do trust that i have gotten a good product
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
