The person on the phone was awesome and helped me get the right cover
CX
SPCA Pet Insurance
3 years ago
Hi Sharon,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
I really only wanted a quote and I ended up having purchased a policy. The woman I spoke to was very nice and the conversation very quickly moved from "getting a quote" to "purchasing a policy"
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for taking the time to share your review with us and we apologise for any upset caused during your recent interaction.
However, we appreciate you sharing your feedback with us and providing us with the opportunity to review your experience further.
Please let me know if you would like for me to arrange for one of our team members to be in touch with you.
Kind regards,
Alisa
商品のレビュー
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thanks again for sharing your review with us and providing your feedback.
We have passed this on to the relevant team.
Kind regards,
Alisa
購入日: 13/01/2023
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
3 years ago
I called the customer service line for a quote and more information then all of a sudden it felt like I was coerced to sign up by using terms like “part of your premium is donated to SPCA” and...
さらに表示
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for taking the time to share your review with us and we are sorry to hear of any dissatisfaction caused during your experience.
We appreciate you providing us with the opportunity to pass your feedback on to the relevant team to look into, as this is not the service that we expect our customers to receive.
Please don't hesitate to contact us if you would like any assistance in the future.
Kind regards,
Alisa
商品のレビュー
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thanks again for taking the time to share your feedback with us, we really appreciate it and have passed this on to the relevant team,
Kind regards,
Alisa
The customer service was helpful and was able to help me with any queries I had.
CX
SPCA Pet Insurance
3 years ago
Hi Katharine,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Very fast comunication.explained everythink so i could understand clearly.very cheap rates for my pet.awesome service.would reccomend to anyone.
CX
SPCA Pet Insurance
3 years ago
Hi Albert,
It is great to hear that we have been able to provide you with affordable cover for your pet and of the service that you received when speaking with our team members.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Very helpful, kind and patient. Knowledgeable about the product and made the decision to purchase easy. A quick and prompt process too - the representative was great!
CX
SPCA Pet Insurance
3 years ago
Hi there,
It is always wonderful to hear of the service that our customers receive when speaking with our team members and that you have been left feeling informed when choosing cover that is suitable to your needs.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Everything was easy except the date section. Day / month / year would have been easier.
CX
SPCA Pet Insurance
3 years ago
Hi Vivienne,
We are pleased to hear of your experience when setting up your policy online and appreciate you taking the time out of your day to share your feedback with us.
Kind regards,
Alisa
商品のレビュー
購入日: 10/01/2023
0
共有
YO
Yber Luka De Oliveira
Feefoに#よる#検証#済み
3 years ago
Yber Luka De OliveiraのSPCA Pet Insuranceに関するコメント:
Very easy to understand, easy to chose the plan and quick.
CX
SPCA Pet Insurance
3 years ago
Hi Yber,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
商品のレビュー
購入日: 07/01/2023
0
共有
KH
Karen Husband
Feefoに#よる#検証#済み
3 years ago
Karen HusbandのSPCA Pet Insuranceに関するコメント:
Great service and excellent support that you have provided
Thank you very much
CX
SPCA Pet Insurance
3 years ago
Hi Karen,
Thank you for sharing your feedback with us, we appreciate the support.
Kind regards,
Scott
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
