They were super convenient and easy to deal with. didn't take very long at all!
CX
SPCA Pet Insurance
3 years ago
Hi there,
We are delighted to hear that we have been able to provide you with suitable cover and that setting up your policy was made easy.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
商品のレビュー
購入日: 13/06/2023
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
3 years ago
Communication, have people who know what's what answering your phone.
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for reaching out and we are very sorry to hear of your dissatisfaction.
As this is not the service that we expect our customers to receive, we appreciate you sharing your feedback with us and providing us with the opportunity to review your experience further.
Please let me know if you would like me to arrange for one of our team members to be in touch with you if you would like to discuss your policy or any concerns further.
Kind regards,
Alisa
購入日: 01/06/2023
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
3 years ago
I fell asleep during the reading of policy and something else
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for reaching out and sharing your feedback with us.
We apologise for any dissatisfaction caused during your experience and appreciate you sharing your feedback with us, which I have now passed on to the relevant team.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Alisa
商品のレビュー
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for reaching out and sharing your feedback with us.
We apologise for any dissatisfaction caused during your experience and appreciate you sharing your feedback with us, which I have now passed on to the relevant team.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Alisa
購入日: 09/06/2023
0
共有
CS
Carole Smith
Feefoに#よる#検証#済み
3 years ago
Carole SmithのSPCA Pet Insuranceに関するコメント:
Very friendly and competent.
CX
SPCA Pet Insurance
3 years ago
Hi Carole,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
商品のレビュー
購入日: 07/06/2023
0
共有
MY
Maureen Young
Feefoに#よる#検証#済み
3 years ago
Maureen YoungのSPCA Pet Insuranceに関するコメント:
Very helpful
CX
SPCA Pet Insurance
3 years ago
Hi Maureen,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
商品のレビュー
購入日: 05/06/2023
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
3 years ago
I almost chose not to buy pet 8nsurance when I found out how expensive it is for my 7-year-old cat. This insurance costs about the same as my car insurance, which is ridiculous. My car is on the...
さらに表示
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for reaching out to share your concerns regarding your pet insurance and we are sorry to hear of your dissatisfaction.
Factors that are taken into consideration for premium calculation include your pet’s age and breed, as well as data relating to the health of pets that are of a similar age and breed.
To ensure we can accommodate the costs of possible treatment up to the annual benefit limit in the event that your pet becomes injured or ill we also review premiums each year based on the factors.
However, as we are always looking for ways to enhance our service, we appreciate your feedback, which will help us with this in the future.
Please don't hesitate to let me know if you would like for me to arrange one of our helpful team members to be in touch with you if you wish to discuss your policy further.
Kind regards,
Alisa
商品のレビュー
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thanks again for reaching out to share your concerns regarding your pet insurance and we are sorry to hear of any dissatisfaction.
As mentioned, factors that are taken into consideration for premium calculation include your pet’s age and breed, as well as data relating to the health of pets that are of a similar age and breed.
To ensure we can accommodate the costs of possible treatment up to the annual benefit limit in the event that your pet becomes injured or ill we also review premiums each year based on the factors.
However, as we are always looking for ways to enhance our service, we appreciate your feedback, which will help us with this in the future.
Please don't hesitate to let me know if you would like for me to arrange one of our helpful team members to be in touch with you if you wish to discuss your policy further.
Kind regards,
Alisa
I did not directly speak to anyone. I just applied for pet insurance online..
CX
SPCA Pet Insurance
3 years ago
Hi there,
We are happy to hear that setting up your policy through our user-friendly online portal was made easy and that we have been able to provide you with cover to suit your needs.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
商品のレビュー
購入日: 01/06/2023
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
3 years ago
Instructions are good and I got my cat without delay
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your thoughts with us, we appreciate your review.
Kind regards,
Scott
商品のレビュー
購入日: 29/05/2023
0
共有
JE
Jess
Feefoに#よる#検証#済み
Christchurch
3 years ago
JessのSPCA Pet Insuranceに関するコメント:
Really good
CX
SPCA Pet Insurance
3 years ago
Hi Jess,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
商品のレビュー
購入日: 30/05/2023
0
共有
RC
Rhonda Cox
Feefoに#よる#検証#済み
3 years ago
Rhonda CoxのSPCA Pet Insuranceに関するコメント:
Excellent communication. Everything explained in detail. Your representative spoke well and clearly. Even called back to make sure he had explained everything. Now who does that.
Would definitely...
さらに表示
CX
SPCA Pet Insurance
3 years ago
Hi Rhonda,
It is an absolute pleasure to hear of the excellent service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it and have passed your kind words on to our team member on your behalf.
Kind regards,
Alisa
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
