I ordered an Excalibur 9 Tray dehydrator with clear door and timer. A basic Excalibur was delivered on the Thursday evening after 5pm - no timer or clear door. I called the company at 9.30am on the...
Promised delivery in the week I ordered the product. Over a month later still not received the product and multiple false promises of delivery coming from the support team. Do not use this company!
Vickie Hawley
sousvidetools.com
4 years ago
Thank you for taking the time to leave a review, it is never our intention to not deliver products. You purchased a product from us that we import directly from the manufacturer and we provided you with the most up to date information we had at the time. I am sorry that we didn't proactively update you on the initial delay and we should have managed your expectations better. I do hope this has now been resolved for you.
I've placed the order and paid in full. I received a message on the mobile and an email about delivering my package next day, Then the communication stopped. There was no movement or updates on the...
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Vickie Hawley
sousvidetools.com
5 years ago
Thank you for taking the time to leave feedback, having looked into this it was a case of overselling the product over our expectations. Unfortunately whilst all orders were booked for delivery we made a error with our inventory and there wasn't enough so we had to adopt a first come first served system. Am sorry that left you disappointed on this occasion.
