Excellent de-hydrator however could have provided a more useful info sheet including types of things and approx cooking times
Also ordered the liners have no idea how to use as they arrived unwrapped...
At first it was above expectation. I had a part of the machine that was loose in the box and I asked a question about it. Got prompt reply and asked for picture. Which I sent. Nothing heard from them...
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Vickie Hawley
sousvidetools.com
3 years ago
I am sorry to hear you feel we haven't responded to you in a timely manner, if you would like to reach out to our team again and give them a second chance, I am sure it was just an oversight.
Contacted customer service as a part had broken on my sous vide that I have had for about a year. Very fast reply with a link to relevant replacement and purchase process. Arrived quickly and back up...
