All in all Sloways provided the bookings for the trip. The communication was not the best. The guide book, credential and baggage tags were provided at the first hotel and not sent to me 2 weeks...
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Alexandra
SloWays
2 years ago
Hello, thank you so much for taking the time to send us your feedback!
I'm happy to know that you have enjoyed the trip, although I appreciate these logistics problems may have made your experience even better. From what I hear from the Sales team, there was an unfortunate problem with your initial mail being deleted by mistake, which may be the cause for the communication problems you mentioned. The documentation should have been sent to you in advance, so this seems to have been a problem from our side - we will look into that to make sure this does not happen again.
We hope that you still enjoyed most of your cycling trip and built great memories on the road. We are looking forward to have vou back and for the chance to prove how smooth our booking process can be!
信頼できるカスタマー
2 years ago
Just to point out that I was on a walking tour and not a cycling tour. Details like that show that communication is not the best.
When I called before the start of the trip, I was told the material would be at the first hotel so obviously this was not an oversight but standard practice. Again - communication is not clear.
The Sloways app is helpful and the staff particularly Celia were very responsive and helpful from booking through till afterwards. We had a particularly excellent experience with some of our...
Bonjour, notre périple allais de Champlitte en France, à Piacenza et italie !
vous avez assuré le transport de nos 3 valises au départ d'Aoste !
tout a fonctionné correctement sans aucune...
We loved how swiftly things were organised for us and everything regarding bookings and taxis worked perfectly. The maps were a bit unreliable, and the PDF versions with the waymark numbers on them...
The SloWays team gave us so much information before the trip that we hardly had any questions, yet when we did, they answered them quickly. I love how easy they made everything.
SloWays is our way of travelling, slowly.
Holidays for all, to discover beautiful and hidden places.
On foot or cycling, self-guided or small groups, along the Via Francigena Way to Rome and the great trails of Europe.
SloWays is our way of travelling, slowly.
Holidays for all, to discover beautiful and hidden places.
On foot or cycling, self-guided or small groups, along the Via Francigena Way to Rome and the great trails of Europe.