Unusual, stylish and well made earrings, I bought them as a gift and I liked the silver earrings with some gold. The person I bought them for was delighted with them.
Although I found the product unsuitable , the service and refund procedure was very good
商品のレビュー
Customer Service
Silver by Mail
9 years ago
Dear Mr Newbury,
Thank you for your feedback. We apologise that you were not happy with the item purchased from us and note that we provided you a refund. Please be advised that should you require any specific colouring when purchasing natural stones, our customer services will be happy to assist you in discussing the current stock with you. We hope that you will be satisfied with future purchases.
I bought the above Keishi Pearl Necklace for my Granddaughter but on examining it carefully noticed two pearls near the clasp had holes drilled into them. Is the reason these pearls were in your...
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Customer Service
Silver by Mail
9 years ago
Dear Mrs Rose,
Thank you for your feedback. Please be advised that providing the highest quality jewellery is of utmost importance to us and all items in our Sale are items that have been discontinued by our suppliers and as a result have limited stock levels that cannot be replenished. We sincerely apologise that you have experienced a problem with the items purchased from us. If you could contact customer services regarding the two items that you have been unhappy with, they will be able to assist you further with this matter.
Kindest Regards Pip @ Silver by Mail 0345 307 3297 contactus@silver.uk.com
商品のレビュー
Customer Service
Silver by Mail
9 years ago
Dear Mrs Rose,
Thank you for your feedback. Please be advised that providing the highest quality jewellery is of utmost importance to us and all items in our Sale are items that have been discontinued by our suppliers and as a result have limited stock levels that cannot be replenished. We sincerely apologise that you have experienced a problem with the items purchased from us. If you could contact customer services regarding the two items that you have been unhappy with, they will be able to assist you further with this matter.
Kindest Regards Pip @ Silver by Mail 0345 307 3297 contactus@silver.uk.com
The engraving is hammered on not engraved as such and some of the letters are a bit low - you need to ensure item is big enough to be engraved in this way
Customer Service
Silver by Mail
9 years ago
Dear Mrs Amber,
Thank you for your feedback. We apologise that you have not been happy with the engraving on your Personalised Name Pendant. Please be advised that, as stated on our website in the product description, "The text is hand stamped letter by letter. This creates a quirky uneven finish rather than a perfect machine straight finish". If you wish to discuss this further and request a 're-punch' of your item, please do contact customer services on 0345 307 3297 or email contactus@silver.uk.com where one of our representatives will be happy to assist you with this matter.
Thank you for your feedback. We apologise that you were not happy with the item purchased from us and note that we provided you a refund. Please be advised that should you require any specific colouring when purchasing natural stones, our customer services will be happy to assist you in discussing the current stock with you. We hope that you will be satisfied with future purchases.
Kindest Regards
Pip @ Silver by Mail