Poor quality goods. Very expensive and the link broke on the second wear. The company asked for additional price to fix it. Poor show indeed!
Customer Service
Silver by Mail
9 years ago
Dear Mrs Oak,
Thank you for your feedback. We sincerely apologise that you have been dissatisfied with the service that you have received with regards to your damaged item. We can see from our notes regarding this that the break was, unfortunately, not classed as a manufacturing fault and would have to be repaired which was offered to you at cost price. Upon disagreement of this, our customer service advisor then requested you send the item back for inspection by our Director so that we could review this matter for you. This offer is still available, should you wish to proceed in this manner.
Kindest Regards Pip @ Silver by Mail
商品のレビュー
Customer Service
Silver by Mail
9 years ago
Dear Mrs Oak,
thank you for your feedback regarding the Abalone Petal Earrings (Large). Please be advised that the sizing of all our jewellery is provided in the product description on our website and in our catalogue. We do apologise that the size was not clear and can inform you that we are in the process of providing images of all our items on models so that our customers have a better guide of size. We hope that this will be of assistance for you.
Thank you for your feedback. We sincerely apologise that you have been dissatisfied with the service that you have received with regards to your damaged item. We can see from our notes regarding this that the break was, unfortunately, not classed as a manufacturing fault and would have to be repaired which was offered to you at cost price. Upon disagreement of this, our customer service advisor then requested you send the item back for inspection by our Director so that we could review this matter for you. This offer is still available, should you wish to proceed in this manner.
Kindest Regards
Pip @ Silver by Mail