Shuttle Direct United Kingdom レビュー

Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you had a wonderful experience with the shuttle service on 21.12., and we truly appreciate your kind words regarding the car and the driver on that day. At the same time, we are very sorry to learn about your experience on 28.12. Please accept our sincere apologies for the condition of the vehicle and, more importantly, for the driver’s behavior. This is certainly not the level of service we aim to provide, and we understand how unpleasant and frustrating this situation must have been for you. Please be assured that we take your feedback very seriously. We will investigate this matter with our service supplier and address it with the driver to ensure such an incident does not happen again. Thank you for bringing this to our attention. We truly value your feedback, as it helps us improve our service. We hope to have the opportunity to welcome you again and provide you with the high-quality experience you deserve.

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you experienced. We completely understand how frustrating it can be to arrive after a delayed flight and then have to wait further. Unfortunately, the waiting time occurred because a shared shuttle transfer was booked. Shared transfers operate on a schedule and require waiting for other passengers arriving on different flights, which can sometimes result in delays beyond our control. That said, we truly regret the discomfort this caused and understand that it negatively impacted your arrival experience. Your feedback is very valuable to us, and we will certainly take it into account to better inform future guests about what to expect with shared transfers. Thank you for your understanding, and we hope we’ll have the opportunity to provide you with a smoother experience in the future.