Sewing Street レビュー

Hi Liz, Thank you for your review. We’re sorry to hear that you were disappointed with the delivery time and the timing of the dispatch notification. We understand how important it is to receive timely updates, and we apologise that the email reached you after your order had already arrived, making it unhelpful on this occasion. As our fabrics are cut to order rather than pre-cut, it can take a little extra time to prepare before dispatch. However, we can see that your order was delivered within 6 working days, which is within our expected delivery timeframe. That said, we completely appreciate your feedback regarding both delivery expectations and communication, and we will continue working to improve our service. We're sorry for any inconvenience caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 001 4433. Kind regards, Sewing Street

Hi, Thank you for your review. We’re very sorry to hear about the delay with your order and the frustration this has caused. We completely understand how disappointing it must have been. As this was a dropship order, delivery can take between 8 to 11 working days. However, we appreciate that your experience went beyond this and that there were issues with the order information being shared, which led to further delays. Please be assured that this is not the level of service we aim to provide. We’re pleased to hear that your order has now arrived and that The Makerss were able to assist you directly. We truly value your feedback, and we can confirm that your comments have been passed on to our team so we can continue to improve our processes and communication going forward. We're sorry for any inconvenience caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 001 4433. Kind regards, Sewing Street