Deliver on time, pallet was broken that apparently had to be unloaded by hand.
商品のレビュー
Rolawn
Rolawn
14 years ago
Thank you for your feedback, without which we would not be able to improve our products.
I'm sorry to hear you were not entirely happy with the quality of the turf purchased. I hope that the turf is establishing well and that you're happy with the overall appearance of the lawn.
You may find the information on our website useful in dealing with the issues raised. www.rolawndirect.co.uk is full of product and aftercare advice, however if this does not help to allay your concerns, please do not hesitate to contact us on 0845 604 6060 for further assistance.
Emily Kirkland
0845 604 6060
I was in my local garden centre today and saw Rolawn Medalion selling for £70 for 20 rolls of turf. I ordered 26 rollson-line and paid £149. How can there be such a discrepancy and why is there a...
さらに表示
Rolawn
Rolawn
14 years ago
Thank you for your feedback.
The situation you have encountered is quite common when comparing prices for online purchases across different websites or when comparing online purchase with in-store purchase. Prices for turf and bulk bags on Rolawn Direct include an element for delivery and vary according to the quantity and delivery location. Our stockists determine their own pricing which can vary for a number of reasons including quantity, delivery location and delivery method.
I’m sorry that your delivery did not arrive within the requested time slot and have arranged for a refund of the delivery supplement. Please do not hesitate to contact us on 0845 604 6060 if you require any further assistance.
Turf was not delivered on the agreed date. I wasted a day's annual leave!
Rolawn
Rolawn
14 years ago
Thank you for your feedback.
I would like to offer my sincerest apologies that your order did not arrive on the day requested. The issue has been raised internally for investigation to ensure this does not happen again.
Please don’t hesitate to contact me if you require further assistance.
Emily Kirkland
0845 604 6060
商品のレビュー
購入日: 14/08/2012
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
14 years ago
Simple to use web site. Liked the delivery section, very user friendly.
商品のレビュー
購入日: 03/09/2012
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
14 years ago
Cannot fault the service, ordering to delivery but was unhappy with product purchased.
商品のレビュー
Rolawn
Rolawn
14 years ago
Thank you for your feedback, without which we would not be able to improve our products.
Rolawn Lawn Topdressing is supplied in hooded bags to try and minimise moisture penetration, however if moisture does get into the bag it can become clumpy. I’m sorry to hear that this has happened on this occassion, and hope that you have been able to successfully use the product.
Please don't hesitate to contact me if you require further assistance.
Emily Kirkland
0845 604 6060
Rolawn is the UK’s leading turf grower and supplier of Britain’s Finest Turf. We are also renowned for our market leading high quality topsoils and barks.
Rolawn is the UK’s leading turf grower and supplier of Britain’s Finest Turf. We are also renowned for our market leading high quality topsoils and barks.