No respect of chosen delivery date. Specifically booked a day for delivery of 2 big bags of topdressing and seed prior to some forecast rain. Called 4 times on the day to see what time delivery...
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Iris
Rolawn
1 day ago
Thank you for your review. We are very sorry that delivery wasn't made as planned. We work closely with our delivery partners and stress the importance of keeping us and our customers updated if delays occur. On the day of your chosen delivery, we unfortunately faced a driver shortage that we weren't made aware of. We are glad that you received your products and were happy with them but we are, again, very sorry that you faced this issue.
Customer Service experience including delivery etc was all good.
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Iris
Rolawn
1 day ago
Thank you for your review. We are sorry that you are unhappy with the product you received.
We can assure you that nettles and thistles are not in our seed mix and we apologise that these have grown in your turf. As our turf fields are outdoors, weed seeds like nettles and thistles can unfortunately be blown into the growing turf and even the soil during cultivation. Due to us not using harmful chemicals in our turf growing, this can allow the unwanted nettle seeds to settle in the soil.
The patchiness can come from deeper-rooted species that have been cut shorter during harvesting. These can grow back but take longer, which allows rogue nettle seeds to establish faster. The best way to get rid of the nettles, without harming the grasses and flowers, is either to pull them out from the turf, while wearing gloves, or with regular mowing which removes the nettle leaves, killing off the roots.
Rolawn is the UK’s leading turf grower and supplier of Britain’s Finest Turf. We are also renowned for our market leading high quality topsoils and barks.
Rolawn is the UK’s leading turf grower and supplier of Britain’s Finest Turf. We are also renowned for our market leading high quality topsoils and barks.