If I had to make a decision based on this trip alone, I wouldn't recommend Riviera, because the itinerary made it a more tiring and less enjoyable trip than it could have been, and these problems...
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Nicole Parkes - Customer Service Advisor
Riviera Travel
8 years ago
Thank you for your feedback, we are sorry to learn of your disappointment with several aspects of the itinerary of the tour. We are constantly trying to improve our product and do appreciate the feedback we receive from our customers. Your comments have been passed to our Product Team who are responsible for the designing and running of our tours for their careful consideration.
商品のレビュー
Nicole Parkes - Customer Service Advisor
Riviera Travel
8 years ago
Thank you for your feedback, we are sorry to learn of your disappointment with several aspects of the itinerary of the tour. We are constantly trying to improve our product and do appreciate the feedback we receive from our customers. Your comments have been passed to our Product Team who are responsible for the designing and running of our tours for their careful consideration.
We might consider one of your river cruises. But in terms of coach tours, we would have to be assured that there would be a better balance between time spent on the bus and time visiting attractions.
Nicole Parkes - Customer Service Advisor
Riviera Travel
8 years ago
Thank you for reviewing your recent holiday with us. It is truly disheartening to learn that on this occasion we failed to meet your expectations and, on behalf of Riviera Travel, I would like to offer my sincere apologies. We are always looking at ways in which we can improve our clients’ holiday experience and your feedback will certainly assist us with this. We do hope to welcome you on another Riviera Travel holiday, where we hope to restore your faith in our company once more.
商品のレビュー
Nicole Parkes - Customer Service Advisor
Riviera Travel
8 years ago
Thank you for reviewing your recent holiday with us. It is truly disheartening to learn that on this occasion we failed to meet your expectations and, on behalf of Riviera Travel, I would like to offer my sincere apologies. We are always looking at ways in which we can improve our clients’ holiday experience and your feedback will certainly assist us with this. We do hope to welcome you on another Riviera Travel holiday, where we hope to restore your faith in our company once more.
Nothing to deduct from a 10. Obviously a very experienced travel company, and we were in very safe and expert hands in the form of tour manager Debbie.
