Would have given 5 stars but had 2 issues.
After making my booking, I had to call head office regarding a query and I was on hold for 45 minutes. Your call waiting system does not indicate your...
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Riviera Travel
Riviera Travel
27 days ago
Thank you for sharing your feedback with us and for highlighting how much you enjoyed the holiday itself. We are sorry to hear about the difficulties you experienced with our telephone waiting times and the issue regarding your return travel arrangements. We always strive to provide a seamless experience, and we appreciate you letting us know where we need to improve.
商品のレビュー
Riviera Travel
Riviera Travel
27 days ago
Thank you for sharing such wonderful feedback about your recent travels with us. We are delighted to hear that you enjoyed exploring multiple destinations and appreciated the balance of tours, accommodations, and the support provided by our team. It is also wonderful to know that you felt so welcomed by your fellow travelers during your solo journey, and we look forward to welcoming you back for another holiday soon.
Customer service prior to our holiday was excellent and they were always very helpful.
Riviera Travel
Riviera Travel
27 days ago
We are delighted to hear that you received such helpful service from our team before your holiday.
商品のレビュー
Riviera Travel
Riviera Travel
27 days ago
Thank you for sharing your feedback with us regarding your recent river cruise. We are sorry to hear that this journey did not fully meet your expectations, particularly concerning the pacing, dining temperature, excursion variety, and travel arrangements on your final day. We truly appreciate your insights and hope to have the opportunity to provide a much smoother and more enjoyable experience for you in the future.
An absolutely fabulous week cruising on the MS Lord Byron. Brilliant staff who cold not do enough for us.
Riviera Travel
Riviera Travel
27 days ago
Thank you for sharing such positive feedback about your time on board with us. We are delighted to hear that you had a wonderful experience and that our team made your holiday so special.
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Riviera Travel
Riviera Travel
27 days ago
Thank you for sharing your wonderful experience on board with us. We are delighted to hear that you enjoyed such a fabulous week and appreciated our wonderful crew and ship.
購入日: 09/10/2026
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
1 month ago
Riviera Travel
Riviera Travel
27 days ago
Thank you for your 5^ rating
商品のレビュー
Riviera Travel
Riviera Travel
27 days ago
Thank you for sharing such detailed feedback about your time in Madeira. We are delighted to hear that you enjoyed the destination, the excursions, and the hospitality of the staff, though we note your comments regarding the room amenities. We appreciate your valuable insights and hope to welcome you on another holiday soon.
購入日: 28/09/2026
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
1 month ago
Riviera Travel
Riviera Travel
27 days ago
Thank you for your 4* rating
商品のレビュー
Riviera Travel
Riviera Travel
27 days ago
Thank you for sharing your feedback with us. We are delighted to hear that you had a really good time on your travels, and we will certainly take your comments regarding the schedule into consideration for the future.
Very good. Liked the online information ‘booklet’. More information about the flight seating arrangements would have been helpful.
Riviera Travel
Riviera Travel
27 days ago
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our online resources, and we appreciate your helpful suggestion regarding flight seating details for future consideration.
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Riviera Travel
Riviera Travel
27 days ago
We are delighted to hear that you enjoyed a well-organised journey through these historic locations with our fantastic tour guide. Thank you for sharing such wonderful feedback with us.
購入日: 09/10/2026
0
共有
TI
Tina
Feefoに#よる#検証#済み
1 month ago
Riviera Travel
Riviera Travel
27 days ago
Thank you for your 5^ rating
商品のレビュー
Riviera Travel
Riviera Travel
27 days ago
Thank you for your wonderful feedback. We are delighted to hear that you had such a pleasant experience exploring the highlights of Normandy, enjoying the well-paced itinerary and the charming location in Rouen.
Overall they were excellent. My only criticism is that customer service was difficult to contact but I believe that was due to River Cruises being impacted by low water levels. My only other...
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Riviera Travel
Riviera Travel
27 days ago
We are delighted to hear that you had an overall excellent experience with us and enjoyed a smooth airport check-in process. We also appreciate your constructive feedback regarding communication accessibility and documentation details, as this helps us continually improve our services for future travellers.
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Riviera Travel
Riviera Travel
27 days ago
We are delighted to hear that you enjoyed such a well-rounded and memorable journey with us, appreciating the dedication of our team and the quality of the arrangements throughout. Thank you for sharing your thoughtful feedback with us.
Groups is great! See my note about BA. But as our return chaos was too early in the day they were not in yet. It seemed that somehow our group was treated worse than Riviera's other clients who had...
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Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your feedback with us regarding your recent experience. We are pleased that aspects of your group travel went well, though we regret to hear about the difficulties you faced with your return arrangements perhaps you would like to share the difficulties with us directly so that we may look into this and respond.
商品のレビュー
Riviera Travel
Riviera Travel
1 month ago
We are very pleased that you enjoyed the high standard of your cruise and excursions, though we are sorry to hear about the difficulties you faced with your travel arrangements and the disruption at the airport. In order that we may look into the issues and respond please contact us directly at info@rivieratravel.co.uk
Thank you for taking the time to leave us such a positive rating. We truly appreciate your support and look forward to welcoming you on another journey with us soon.
商品のレビュー
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your thoughts with us. We are sorry to hear that the itinerary and guiding style did not meet your expectations during your time away, though we are glad the organisation ran smoothly. We appreciate your feedback as it helps us improve our guest experiences.