You need to communicate better by keeping customers informed, explaining the process and who is involved and ensuring customers understand.
Anwen L
Renault Insurance & Accident Aftercare
7 years ago
Many thanks for taking the time to review your experience with Renault Insurance. I have passed on your comments to our Customer Experience Team as we continually look to improve our services and welcome all feedback.
Very helpful staff who took care of everything. My car was taken away and a hire car left and then reversed when my car was ready. I had regular calls to keep me up to date in progress. I would...
Excellent service when reporting accident and also very good and helpful in getting repair done only criticism is I had a voucher for £250 towards excess but still waiting on it being repaid to me....
you dealt with everything from start to finish. faultless!!!!
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Feefoに#よる#検証#済み
8 years ago
Quick responses,clear explanations
Anwen L
Renault Insurance & Accident Aftercare
8 years ago
Many thanks for your wonderful review. We are delighted that your experience with us was straight forward and efficient. If there is anything else we can help with, please don't hesitate to ask.
