ProDog Raw レビュー

Hi Peter, We're truly sorry to hear how disappointed and let down you’ve felt by your experience with us. Our records show you were contacted back within our expected 24 hour slot and would absolutely answer quicker if we had the resources to be available 24 hours a day. At ProDog Raw, we deeply value both our customers and their dogs, and it’s disheartening to hear that this hasn’t been reflected in your recent interactions. We never want anyone to feel ignored, dismissed, or unsupported, especially when it comes to the wellbeing of their pets. We take all feedback seriously, including criticism. If communication has fallen short or if your concerns weren’t properly addressed, we sincerely apologise. We’re currently reviewing our courier partnerships, and your feedback, along with that of others in similar situations, plays a vital role in that process. Please rest assured that we are actively working on solutions to improve delivery reliability moving forward. We’d really appreciate the opportunity to put things right. Please get in touch with our customer care team again. Thank you for your feedback, it helps us improve. Warm regards, The ProDog Raw Team

Hi Peter, Thank you for taking the time to share your feedback, I’m really sorry to hear how disappointed you’ve been with the experience. That’s not the standard we aim to deliver, and I completely understand your frustration. It’s clear you haven’t felt listened to or properly supported, and for that I sincerely apologise. We want every customer to feel confident that when something goes wrong, we’ll respond in a meaningful and helpful way — and we’ve clearly missed the mark here. Regarding the storage issue: we completely understand your concern about waste and the impracticality of refrigerating a large quantity of defrosted tubs, especially when the shelf life is limited. The suggestion to use the fridge was only meant as a short-term option, but we appreciate that it’s not a realistic or cost-effective solution for you. We value your feedback and we’re taking this seriously. I’d really like the chance to put things right, whether that’s by reviewing the options available to you or discussing a more suitable resolution going forward. If you're open to continuing the conversation, I’d be happy to follow up by phone or email, whichever works best for you. Thanks again for raising this, Peter.

Hello Shane, Thank you so much for your five star rating on our customer services and luxury raw food bundle. We really appreciate your support and feedback. Best wishes Team ProDog

Hello Philip, Thank you so much for your kind words and recommendation. We're thrilled to hear you’re happy with our service, it truly means a lot to us. If there’s ever anything you need, we’re always here to help. Thanks again for being part of the ProDog Raw community. Warm regards, The ProDog Raw Team

Hi Shaun, Thank you for your lovely feedback. We’re so pleased to hear you’re happy with our service, delivery, and customer care, it truly means a lot to the whole team. We’re grateful for your support and always here if you need anything. Best wishes, The ProDog Raw Team

Thank you so much for your kind and detailed feedback. We're really pleased to hear that you've been happy with the service so far, and that any delivery issues were quickly resolved. We’ll be sure to pass your thanks on to Robin, he’ll be delighted to hear it. We’re excited for your dogs to start their ProDog Raw journey and look forward to hearing how they get on. Thank you again for choosing us and for doing your research, it means a lot. Best wishes, The ProDog Raw Team

"If Carlsberg did dog food" a lovely compliment that made us chuckle too. Thank you so much!.We're thrilled to hear you’re happy with the service, speed, and packaging. We really appreciate your support and look forward to keeping your dog well fed and happy. All the best, The ProDog Raw Team

Thank you for the super feedback. We're so glad to hear our team has been helpful and that your experience, from advice to delivery, has been smooth and reliable. It’s a pleasure to support you and your pups on their raw feeding journey. Warm regards, The ProDog Raw Tea

Thank you for your great feedback. We’re glad to hear the ordering process was easy and delivery was quick, that’s exactly what we aim for. We appreciate your support. Best regards, The ProDog Raw Team

Hello Hayley, Thank you so much for your wonderful feedback. We’re thrilled to hear ordering was super easy and delivery fast. Your happiness means the world to us. Looking forward to continuing to serve you and your dogs. Warm regards, The ProDog Raw Team