Fantastic customer service. The product I ordered was drop shipped with the wrong heim end. I returned, re ordered and received the correct item inside a week. Email turn around was less then two...
Got may parts when they said I would, great price, fast shipping. Confirmation of order and a tracking number sent. Will use them again and tell others.
Poor communication when a product was delayed nearly a month.
Customer Support
Poly Performance
8 years ago
Hi Zach, Sorry you are unsatisfied with the lead time on the item you ordered. Looks like we did contact you ahead of time to let you know it wouldn't be shipping immediately, as the vendor did not have stock when you ordered, and that it did take several days for us to finally get through to you. Our apologies, hopefully we can better meet your expectations next time around.
Ordered Sat, paid a lot for 2 day shipping, it's weds of the following week, still haven't received the items!
Customer Support
Poly Performance
8 years ago
Thank you for the order. It looks like your order came through after close of business last Friday, and was processed and shipped the following business day, Monday. Unfortunately severe weather has delayed your package, something completely out of control for both us and UPS.
購入日: 17/03/2018
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TC
Trusted Customer
8 years ago
Trusted CustomerのPoly Performanceに関するコメント:
Website was easy to navigate, fast shipping
Customer Service
Poly Performance
8 years ago
Hi Bill, Thank you for taking the time to leave us your positive feedback. We are glad to hear your order arrived quickly and the website was easy to navigate. We look forward to hearing from you the next time you need parts.
-Maddie, Customer Service
購入日: 16/03/2018
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信頼できるカスタマー
8 years ago
They resolved an issue very quickly and were prompt to respond.
Customer Service
Poly Performance
8 years ago
Hello, We are happy to hear our team resolved the issue quick and was on top of communicating with you. We do our best to resolve any issues as soon as possible. Thank you for taking the time to leave us your feedback. We are looking forward to helping you out the next time you need parts!