Thoughtful considerate and very helpful, sadly the purchase was the last one of in stock and my size was unavailable but every effort was made to look after me - thank you
Excellent service
Purchased a xl as there size guide said it would be a 42 inch chest and it was actually a 46. So it was massive.
Wanted me to pay £5 shipping fee to return it.
That would have meant that I would...
さらに表示
Vincent
Pockets
8 years ago
As the Web Team Manager here I was disappointed to read of your negative experience shopping at pockets.co.uk
The sizing information on the product was not correct. We are always looking to improve the shopping experience on our website, and so I thank you for bringing this matter to our attention.
I have now authorised a refund of your shipping charges and offered you some compensation by way of a reduction off your next order. Please see my email for further information.
Vincent, Web Team Manager.
商品のレビュー
Vincent
Pockets
8 years ago
While it is difficult to provide a truly accurate size guide that covers all the brands and styles we stock on our website, on this occasion the sizing information was not accurate or clear on the sweatshirt you ordered. As a result of this I have now actioned some changes to our sizing guide, and apologise on behalf of the whole team for your negative experience (please see above response).
I bought a pair of jeans. Paid £5 delivery. (Uk mainland) The jeans were to big so I had to return them. they wanted £8 for return delivery to be deducted from my refund. I used post office for £3.
Vincent
Pockets
8 years ago
While we occasionally run promotions on free delivery and returns, to make the DHL eReturns service cost effective we do have to charge for using it - with some items it is the most cost effective and easiest way to return an item, but we admit that with others it may be cheaper to use your own return shipping method.
You can now shop online and experience great advice, impeccable service and the latest looks all within a few clicks.
We're passionate about menswear and stock some of the worlds finest brands such as Moncler, C.P. Company, Hugo Boss, Belstaff, Paul Smith, Aqua di Parma, Canali, Stone Island and Burberry to name but a few.
You can now shop online and experience great advice, impeccable service and the latest looks all within a few clicks.
We're passionate about menswear and stock some of the worlds finest brands such as Moncler, C.P. Company, Hugo Boss, Belstaff, Paul Smith, Aqua di Parma, Canali, Stone Island and Burberry to name but a few.