At this stage my only grievance is the 3 week period at the beginning of the policy when claims cannot be made. I understand its necessity but I feel that 3 weeks should be added to the end of the...
when first ringing to take a policy the young lady on the phone was very helpful and didn't try too sell me anything I didn't want we .are going to send in a claim, also they were very helpful where...
Two thing: settling a claim takes too long. It's been over a month and I still have no settlement... Secondly, in this day and age, why do I have to mail a paper copy of my receipts and claim form,...
さらに表示
Petplan Australia
Petcover Australia
10 years ago
Thanks for feedback. We've passed your case onto our claims team to investigate.
The customer service assistant was quite abrupt in her tone on the phone and came over as unfriendly and rude. I was told I needed to return certain paperwork within a specified time frame but then...
さらに表示
Petplan Australia
Petcover Australia
10 years ago
Thanks for your feedback. We've passed this onto our team to try and improve our service in the future.
Very friendly and helpful. Explained all my options in thorough detail to help me make the best decision for myself. Policies are very good and will be beneficial in the event they are needed....
Some (not all) of the staff have been less than helpful to deal with. For my claim I asked them to pay the vet directly yet they paid me. Then one of the cheques wasn't received so we rang to reissue...
さらに表示
Petplan Australia
Petcover Australia
10 years ago
Thanks for the honest feedback. We've passed your experience with our claims service onto our claims team, so we can investigate and improve our processes.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.