We apologise for the delay in receiving your order. We understand your frustration, and we are committed to resolving this issue as quickly as possible.
Upon investigation, we found that the parcel was indeed dispatched on 12th August 2024, and is currently being tracked as "We're expecting it" by Royal Mail.
Unfortunately, it seems the parcel may be lost within their system.
We have reviewed our records and found no record of any follow-up correspondence from you regarding the whereabouts of your order. Please let us know if you have sent any previous emails or messages.
Should you need to contact us please email: info@pasta.kitchen.
We will contact you separately to resolve this issue.
We sell pasta and pizza equipment from Italian manufacturers such as Marcato and Berkel, alongside other specialist brands we've chosen because we use them ourselves. Some of what we stock is Italian-made, some isn't, but everything earns its place on the strength of the tool, not the label on it. If a product isn't right for what you're making, we'll say so and point you towards one that is. Grazie mille.
We sell pasta and pizza equipment from Italian manufacturers such as Marcato and Berkel, alongside other specialist brands we've chosen because we use them ourselves. Some of what we stock is Italian-made, some isn't, but everything earns its place on the strength of the tool, not the label on it. If a product isn't right for what you're making, we'll say so and point you towards one that is. Grazie mille.