Prompt customer support in chat. Although it takes time for them to get back when follow up is required after live chat i.e I was told on 2 occasions they would get back to me via WhatsApp and both...
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0
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RS
Roger Scott
Feefoに#よる#検証#済み
GBR
2 months ago
Roger ScottのPanasonic UKに関するコメント:
Good but slow on delivery
Easy , helpful purchase of phones. Delivery though not critical was described as 24 hour , as bought in the morning. Sadly this ended up as several days. Best not to make unrealistic claims for a...
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0
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信頼できるカスタマー
Feefoに#よる#検証#済み
2 months ago
Prefer Panasonic Direct avoiding retailers
Ordered late on Saturday evening delivered by Tuesday
0
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信頼できるカスタマー
Feefoに#よる#検証#済み
2 months ago
New Lumix Camera
I bought the new Lumix S5 mark 2 x and 2 lenses and it is wonderful so far. However one point that Panasonic should take into account. I spoke to a sales assistant on line and asked that because Im...
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0
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IW
Ian Walker
Feefoに#よる#検証#済み
2 months ago
Ian WalkerのPanasonic UKに関するコメント:
It was so easy to order and it came to us as required
0
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LU
Luke
Feefoに#よる#検証#済み
GBR
2 months ago
LukeのPanasonic UKに関するコメント:
Terrible. Feeling really undervalued as a customer.
Terrible. Camera didn’t arrive, spent over a week going back and fourth with Panasonic. Nothing moved forward. I’ve lost money in a job due to this. I’m still £2599 down, not been offered a...
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Panasonic Customer Care UK
Panasonic UK
2 months ago
Hello Luke,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the inconvenience and frustration this situation has caused you. We completely understand how disappointing it must be, especially given the impact on your work and finances. Please accept our sincerest apologies for any distress this has caused.
We appreciate that you have already reached out to us regarding this matter, and we want to assure you that we’ve been working to resolve it as quickly as possible. A replacement order has now been raised, and it is scheduled for delivery on Thursday, 19th of March.
Once again, we deeply regret the trouble you've experienced and thank you for your patience while we worked through this issue. If there’s anything further we can do to assist or if you have additional concerns, please don’t hesitate to reach out to us directly.
Kind regards,
Panasonic Customer Care UK
0
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CB
Chris Brice
Feefoに#よる#検証#済み
GBR
2 months ago
Chris BriceのPanasonic UKに関するコメント:
awful service
no I message someone via WhatsApp, who said they would get back to me about a wrongly supplied item. no one ever did
Panasonic Customer Care UK
Panasonic UK
2 months ago
Hello Chris,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and the inconvenience caused by the lack of follow-up regarding the wrongly supplied item. This is not the level of service we aim to provide, and we sincerely apologize for any frustration this may have caused.
To resolve this matter as quickly as possible, we kindly ask that you contact us directly at 0344 844 3899. Our team will be more than happy to assist you further and ensure this issue is addressed promptly.
Kind regards,
Panasonic Customer Care UK
0
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PN
Phil Norris
Feefoに#よる#検証#済み
GBR
2 months ago
Phil NorrisのPanasonic UKに関するコメント:
Helpful man.
Agent was very helpful with advice.
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RC
Robert Cox
Feefoに#よる#検証#済み
GBR
2 months ago
Robert CoxのPanasonic UKに関するコメント:
Great service and very helpful staff.
My microwave oven arrived on time and it was well packed and I was kept informed of when it would arrive. I was also able to get information about my purchase by using Panasonics chat services.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
