Australia's leading supplier of specialist outdoor & travel gear.
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4.9
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去年の評価数:
すべて( 16,203件)のレビューを表示中
信頼できるカスタマー
12 years ago
Excellent service
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信頼できるカスタマー
12 years ago
BETTER THAN EXCELLENT SERVICE
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信頼できるカスタマー
12 years ago
Great service, friendly staff
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信頼できるカスタマー
12 years ago
Postage was prompt.
Communication was excellent from head office when I needed to return a product…
Postage was prompt.
Communication was excellent from head office when I needed to return a product due to wrong size being sent from Hawthorn shop.
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信頼できるカスタマー
12 years ago
Delivery was very slow, almost 2 weeks. However, I am pleased to say that the…
Delivery was very slow, almost 2 weeks. However, I am pleased to say that the person I rang at PP about delivery was very helpful and friendly.
Paddy Pallin
Paddy Pallin
12 years ago
thank you very much for you feedback. We greatly appreciate all our customer feedback. My apologies that you were unhappy with the shipping items of your order. PP Online is based in NSW and standard shipping time from NSW to your location with Australia post is 5-7 working days, so even though we processed and shipped your order within 24 hours of the order being placed, it was the 5-7 Australia post delivery time and delayed you receiving your package and my apologies for this. We do offer a express post option which would be much faster to when you are located from NSW.
Best Regards,
The Paddy Pallin team
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信頼できるカスタマー
12 years ago
Ordered an item online, requested a particular colour & was sent a different colour. Wasn't…
Ordered an item online, requested a particular colour & was sent a different colour. Wasn't informed prior that requested item was not available.
Paddy Pallin
Paddy Pallin
12 years ago
Thanks for your feedback. I would like to apologize that you were sent the incorrect colour, and we would like to rectify this immediately to your satisfaction. We will email you a reply paid address so you can send us back the socks free of charge and we will immediately express post the correct items to you.
Once again, I would like to express our apology for sending you the wrong colour.
Best Regards,
The Paddy Pallin team
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信頼できるカスタマー
12 years ago
Sorry guys but I had one order for two of same item but each item…
Sorry guys but I had one order for two of same item but each item came separately. Also I asked for one colour for both but the second one arrived in a different colour.
Paddy Pallin
Paddy Pallin
12 years ago
thank you very much for you feedback. We greatly appreciate all our customers feedback. Firstly my sincerest apologies for the negative experience you had shopping with us online, we always strive to make sure all our customers are well look after and in this instance we failed. I am more than happy to provide you with a free return address to send back the incorrect send item and have the correct item express posted out to you right away. If you wish to proceed with this please email me or call me on 1300 654 259. Again my apologies.
Best Regards,
The Paddy Pallin team
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信頼できるカスタマー
12 years ago
First order for $220 shoes with Paddy Pallin and you sent the wrong product. Spewing.…
First order for $220 shoes with Paddy Pallin and you sent the wrong product. Spewing. The onus then was on me to arrange returns etc. Never again.
I've since joined Katmando membership
Paddy Pallin
Paddy Pallin
12 years ago
thank you for your feedback we greatly appreciate all our customer feedback. My apologies for us sending you the incorrect shoes, did you call and inform us we sent you the incorrect shoes? because it is our policy to provide customers with a free return address to send back the incorrect items, so you are not out of pocket for our mistake. If you do not have this address i am more than happy to email it to you right away.
Best Regards,
The Paddy Pallin team
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信頼できるカスタマー
12 years ago
very good/prompt delivery---beats overseas ordering
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信頼できるカスタマー
12 years ago
While the customer service was excellent, my purchase was sent in the separate packages, and…
While the customer service was excellent, my purchase was sent in the separate packages, and there was a mix up with one, which was sorted out but was inconvenient.
As Australia's leading supplier of specialist outdoor & travel gear, Paddy Pallin has everything you need for your next outdoor adventure! Buy online now!
As Australia's leading supplier of specialist outdoor & travel gear, Paddy Pallin has everything you need for your next outdoor adventure! Buy online now!