I had a good experience dealing with their customer service as I had to utilise their return & refund policy. I found the team to be efficient and supportive. Unfortunately i had to go through 2...
My delivery arrived quickly and within expectations, whilst the quality of the bag I bought exceeded my expectations. Really well made with plenty of room.
Shoulder strap webbing give . Stuck with waterproof Gorilla glue.
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Luke S
OverBoard
4 years ago
Thank you for submitting a review on your recent purchase.
I'm sorry to hear you had a problem with the shoulder strap - you shouldn't of had to repair a brand new part of the item, so I am happy to get a replacement strap sent to you. I will email you directly to arrange this.
Please do let us know directly in the future if you have an issue and we will be happy to help further.
Many thanks, the OverBoard Team
Quick delivery and great product, after 2 uses the front mesh pocket came away so emailed overboard, had responses the same day and replacement bag 2 days later, brilliant customer service 👍🏻
It all began back in 2006 on the beaches of Thailand and Australia. Friends since university, Dan and Joel, decided to quit the rat race, slip on their flip-flops and go traveling for six months on an epic beach, boat, surf and scuba holiday. For weeks they fought to keep their technology, valuables and clothes dry and sand free. And that’s when it struck them; what they needed was a functional waterproof bag that could protect their possessions without slowing them down.
It all began back in 2006 on the beaches of Thailand and Australia. Friends since university, Dan and Joel, decided to quit the rat race, slip on their flip-flops and go traveling for six months on an epic beach, boat, surf and scuba holiday. For weeks they fought to keep their technology, valuables and clothes dry and sand free. And that’s when it struck them; what they needed was a functional waterproof bag that could protect their possessions without slowing them down.