I've had a problem with my parcel. I got in touch and they sorted out out straight away. I couldn't fault their customer service. I've used them before and I will definitely used them again.
I still do not have what I have bought. Rubbish delivery service !!! Where is my backpack ??? If you read this you can call me on 07779 297864. Only call if you are sympathetic and have an answer....
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Luke S
OverBoard
4 years ago
Thanks for submitting feedback on your recent order. We are very sorry to hear it hasn't arrived yet.
We have been informed by other customers with orders that were dispatched the same day yours was that they too have had a delay with receiving them, so obviously this means Royal Mail are experiencing an issue at the moment which has effected your order as well as others.
We have emailed you privately regarding this issue, and have refunded the shipping fee paid as the order is now late arriving.
In future, please contact us directly if you have an issue to ensure the problem isn't missed and can be resolved asap.
Many thanks, The OverBoard Team
It all began back in 2006 on the beaches of Thailand and Australia. Friends since university, Dan and Joel, decided to quit the rat race, slip on their flip-flops and go traveling for six months on an epic beach, boat, surf and scuba holiday. For weeks they fought to keep their technology, valuables and clothes dry and sand free. And that’s when it struck them; what they needed was a functional waterproof bag that could protect their possessions without slowing them down.
It all began back in 2006 on the beaches of Thailand and Australia. Friends since university, Dan and Joel, decided to quit the rat race, slip on their flip-flops and go traveling for six months on an epic beach, boat, surf and scuba holiday. For weeks they fought to keep their technology, valuables and clothes dry and sand free. And that’s when it struck them; what they needed was a functional waterproof bag that could protect their possessions without slowing them down.