Really wonderful customer service, got back to me promptly when I was enquiring about availability of the item I wanted which was showing out of stock.
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They were so helpful, there was item that was out of stock so I phoned them to see when they were expecting more in. They said they would phone me back, they did and they found the last bag in there...
First class communication and help with my order for an out of stock item. OverBoard honoured a first time buyer discount and kept me well informed of the expected date for re-stocking. The cycle...
Good customer service, listened and understood all of the problems and issues with the bag.
商品のレビュー
Luke S
OverBoard
6 years ago
Thank you for submitting feedback on your OverBoard Bag.
We use galvanized metal for the zips to protect against corrosion, but if they aren't cleaned after use and come into contact with salt water then they can become damaged.
Your bag was 2 years out of the 1 year manufacturing warranty offered at the time of purchase, and the product was in a very bad condition caused by wear and tear and not faults, but we still replaced the bag as a gesture of good will.
Many thanks, the OverBoard Team
It all began back in 2006 on the beaches of Thailand and Australia. Friends since university, Dan and Joel, decided to quit the rat race, slip on their flip-flops and go traveling for six months on an epic beach, boat, surf and scuba holiday. For weeks they fought to keep their technology, valuables and clothes dry and sand free. And that’s when it struck them; what they needed was a functional waterproof bag that could protect their possessions without slowing them down.
It all began back in 2006 on the beaches of Thailand and Australia. Friends since university, Dan and Joel, decided to quit the rat race, slip on their flip-flops and go traveling for six months on an epic beach, boat, surf and scuba holiday. For weeks they fought to keep their technology, valuables and clothes dry and sand free. And that’s when it struck them; what they needed was a functional waterproof bag that could protect their possessions without slowing them down.