OverBoard レビュー

Thank you for submitting a review of our 17 Litre Classic Pannier. I'm sorry to hear the item was larger than you expected. We do our best to ensure the product information on the website is clear and accurate to help customers determine if an item will be suitable for what they need and want. We therefore have a size guide on the product page which gives the exact dimensions of the item for you to check prior to ordering, and we also have various images of the product and lifestyle photos showing the bag on a bicycle to try and give a good understanding of it's look and size. I can see you have emailed our support team to return the product and we are happy accept the Pannier back for a refund as the item is just unsuitable. Kind RegardsThe OverBoard Team

Thank you for submitting a review on your recent purchases. I'm sorry to hear you aren't happy with the Dry Pouches you purchased. With regards to the size of the product, we do have a size guide on the product page that gives the items dimensions so this can be used to accurately know the size of something before purchasing to check if it is suitable for the intended use. These Pouches are designed for organising and storing smaller items inside a larger waterproof bag or holdall as per the product description. As for the waterproof rating of the item, if you need something more waterproof than the Dry Pouch we do offer a variety of other products that can give a higher level of protection from water. Our IP waterproof rating system has been designed to be as informative and as clear as possible on what protection you can expect from an item, so if you need something more waterproof than our Dry Pouches then other products can offer this. Our Dry Pouches are currently priced at £5.99 each and we believe this to be a fair and accurate price for what the item offers and the quality of it, but I will pass your feedback onto the relevant teams not just on price but the other information too as we want to make sure it is all as clear as possible on our website for customers when viewing and purchasing from us. Many thanks, The OverBoard Team