Very thorough explanations from a very pleasant person
CX
New Zealand Seniors
3 months ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Excellent. Helpful respectful and well informed representative.
CX
New Zealand Seniors
3 months ago
Hi there,
Thank you for your feedback! We're pleased to hear that our representative was helpful, respectful, and well-informed. We appreciate you taking the time to share your experience.
Kind regards,
Scott
I have already completed that in the beginning section of this review 🙏
CX
New Zealand Seniors
3 months ago
Hi Buddy,
It is always wonderful to hear of the excellent service our customers receive when speaking with our team members and that you were left with a full understanding of your cover.
Thank you for taking the time to share your experience with us, we really appreciate it.
Kind regards,
Alisa
商品のレビュー
CX
New Zealand Seniors
3 months ago
Hi Buddy,
It is always wonderful to hear of the excellent service our customers receive when speaking with our team members and that you were left with a full understanding of your cover.
Thank you for taking the time to share your experience with us, we really appreciate it.
Kind regards,
Alisa
Hi there,
We are always happy to hear of the service our customers receive when speaking with our team members and that arranging your cover was made easy.
Thank you for taking the time to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
商品のレビュー
購入日: 17/06/2026
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
3 months ago
I was provided with excellent informative service
CX
New Zealand Seniors
3 months ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
商品のレビュー
購入日: 17/06/2026
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
4 months ago
All staight forward and no problems
CX
New Zealand Seniors
4 months ago
Hi there,
Thank you for your feedback! We're pleased to hear everything was straightforward and that you experienced no problems. We appreciate your support and look forward to helping you again in the future.
Kind regards,
Scott
Hi there,
Thank you for your kind words! We're delighted to hear you were happy with the service. We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Scott
商品のレビュー
購入日: 15/06/2026
0
共有
RH
Robert Wharangi Hunia
Feefoに#よる#検証#済み
NZL
4 months ago
Robert Wharangi HuniaのNew Zealand Seniorsに関するコメント:
The service was great considering advising the call taker about the time I had available to take the call due to being at work. The caller needs to be advised because of his persistent push on...
さらに表示
CX
New Zealand Seniors
4 months ago
Hi Robert,
Thank you for your feedback. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
We appreciate your comments regarding the call length and will remind our team of the importance of listening to customers and respecting their time constraints when they need to end a call. Thank you for helping us improve our service.
If you require any assistance with your policy or if you have any questions, please let me know and I can organise for someone to assist at a time suitable for you.
Kind regards,
Scott
商品のレビュー
CX
New Zealand Seniors
4 months ago
Hi Robert,
Thank you for your kind feedback. We're delighted to hear you were happy with the cost of your cover and the service you received. We'll be sure to pass your compliments on to the consultant. Thank you for choosing us.
Kind regards,
Scott
購入日: 17/06/2026
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
4 months ago
Great service. Gentleman knew product very well. Very respectful
CX
New Zealand Seniors
4 months ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
The customer service operator was clear from start to finish regarding our needs and what was expected from us both. I was impressed and grateful for the time spent from the operator. I left the call...
さらに表示
CX
New Zealand Seniors
4 months ago
Hi there,
Thank you for your feedback. We're delighted to hear that you feel relieved to have your funeral cover in place. It's wonderful to know our representative provided clear guidance and made the process smooth and easy to understand. We appreciate your kind words and thank you for choosing us.
Kind regards,
Scott
New Zealand Seniors offers cost-effective financial products that help people protect what’s most important to them. We place our customers at the heart of everything we do by providing trusted products that are simple to use and understand.
We are committed to identifying and developing services and products we believe protect and improve the wellbeing of all senior New Zealanders.
New Zealand Seniors offers cost-effective financial products that help people protect what’s most important to them. We place our customers at the heart of everything we do by providing trusted products that are simple to use and understand.
We are committed to identifying and developing services and products we believe protect and improve the wellbeing of all senior New Zealanders.