I ordered a bracelet and expected the gift to come addressed to the recipient (I thought I had done this when filling in order) so they could open it. It had a gift card in but was not wrapped up...
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Elise
Mococo
10 years ago
I do apologise for this, we do have a additional comments box where it can be requested to not include the receipt. I will pass this information onto the web developers and see if there is anything we can change to make it clearer and prevent it happening in future. Thank you for your feedback.
Next day delivery took 4 days. As it was Easter, online should be updated to give accurate information.
Elise
Mococo
10 years ago
Thank you for your feedback, it's much appreciated. I can assure you that the delivery information was updated on our deliveries page, however, with you finding it difficult to find the relevant information we will do our best in the future to make it more prominent on our checkout pages.
Thanks again and we hope you will be back with us soon.
Elise Customer relations
商品のレビュー
購入日: 24/03/2016
0
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信頼できるカスタマー
10 years ago
Fantastic service helpful staff and well presented item
Elise
Mococo
10 years ago
We pride ourselves on excellent customer service and really appreciate your kind feedback. Thank you and we look forward to your return.
Elise
Customer relations