Thank you for taking the time to write about your experience with Mocka
商品のレビュー
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
We are thrilled to have you as part of the Mocka family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon.
商品のレビュー
Mocka Customer Service AU
Mocka Australia
3 years ago
We would just like to thank you for taking the time to write this review. We love to hear feedback like this.
The quality was appalling, I wouldn’t buy from here again.
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right! We'll reach out via email to clarify the concerns and work with you to resolve any issues as quickly as possible.
商品のレビュー
Mocka Customer Service AU
Mocka Australia
3 years ago
We would love to understand your concerns further, so that we can use your valuable feedback to deliver an even better experience next time. We're immediately looking into this issue and look forward to assisting with a resolution.
I still haven't received my complete order. I placed this order 30/9 and today it's 28/10. A whole month and my order is still not complete.
Mocka Customer Service AU
Mocka Australia
3 years ago
We apologize on behalf of everyone at Mocka and we're sorry for letting you down. If you give us a chance, we are intent on making this right and we look forward to working with you to complete delivery of your order.
商品のレビュー
Mocka Customer Service AU
Mocka Australia
3 years ago
Thanks for taking the time to bring this to our attention and It’s important to us that our customers are satisfied, we would like the opportunity to resolve this issue immediately and our team will be in touch directly.
Mocka Customer Service AU
Mocka Australia
3 years ago
Thanks for sharing your review with us and the community.