Overall happy with service. Initial problem in that the repair date was moved last minute. Mazda care blamed the local dealership but local dealer stated mazda care had not confirmed with them the...
great service from all the staff members i talked to. Job done withing a few days.
Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Thank you for your 5-star review. We’re very pleased to hear that you were happy with the service you received. If we can help further, please don’t hesitate to ask.
When an accident isn’t your fault ,it’s a pain sorting it out. Mazda Aftercare made it a pain free experience!
Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Thank you for your wonderful review. We're delighted to hear how pleased you were with the service you received and that the entire process was straight forward and efficient for you. Let us know if here is anything else we can help you with.
Would have rated zero given the option. However the initial call handler was actually very good but unable to make up for the appalling service thereafter. To add insult to injury, we’re now being...
さらに表示
Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
We are sorry to hear that the service you received from our claims team was not up to our usual standards. We have passed these comments onto our customer experience team who will contact you to discuss further.
0
共有
RO
Ron
Feefoに#よる#検証#済み
8 years ago
RonのMazda Insurance & Accident Aftercareに関するコメント:
Prompt service and good communication throughout the process. Rental car I was provided with could have been cleaner.
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 years ago
My claim from first notification was handled well with no hassles and my car, on completion of repair work by Hendey's Tunbridge Wells, was I'm pleased to say, as good as new.
I highly recommend Mazda accident aftercare, they dealt with my claim quickly and efficiently.
Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Many thanks for your positive review. We’re delighted to hear how pleased you were with the service you received. If there is anything which we can help with further, please don’t hesitate to ask.
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 years ago
Dumbstruck!
In spite of many requests from me to Mazda Insurance staff to ensure the correct paint is applied to my car following the body repair, and being assured by Mazda that their 'Mazda Approved' bodyshop...
さらに表示
Donna O
Mazda Insurance & Accident Aftercare
8 years ago
We are aware of the issues with your vehicle and are actively working on getting this resolved. The survey should not have been sent to you at this time - please accept our apologies.
Excellent to start with, hire car was arranged within hours and for the first two and a half weeks I was regularly updated, but it fell apart a bit in the final week when I had to chase you for...
Unnecessary phone calls - the service seemed to be out of sync with the work shop - the date for the pick-up of the repaired car kept being put back.
Totally unnecesary to commence hiring a car...
さらに表示
Donna O
Mazda Insurance & Accident Aftercare
8 years ago
Dear Lewis,
Many thanks for your feedback on your recent claim. We were disappointed that you felt we made unnecessary phone calls, our service is always to keep our customers aware of the progress of the claim, so we do apologise for this.
Unfortunately I can see from your file that we did experience some parts delays, but can assure you we escalated this to our Mazda UK offices and did all we could to expedite the parts from the continent in order to get your vehicle repaired. I am sorry you felt that you were placed in a hire vehicle too early - the repairs to your vehicle had been authorised prior to going into repair so the repairs should have commenced – this we will address with our repair centre.
