Matrix Nutrition レビュー

Hi Ryan, Apologies to hear this. In your case your parcel was dispatched at 10am after ordering at 8pm the night before. Unfortunately the courier did not deliver in the expected time and once the parcel was confirmed as lost you asked for a replacement which we sent out. You then decided you wanted a refund so we put a stop and return tag on the replacement parcel and processed a refund as requested which can take a few days to post to your original payment method. A very small percentage of orders can get lost (especially with courier strikes disrupting the whole network) and we ensure each customer has the option for a replacement or refund as per our t&c's.

Hi, Apologies your order arrived unsatisfactory, all products are sent brand new and on the very small occasion damage can happen during transit. Customers are given a range of options to resolve including returning the product free of charge for a replacement. Thanks Team MX

Hi, Apologies your order arrived unsatisfactory, all products are sent brand new and on the very small occasion damage can happen during transit. Customers are given a range of options to resolve including returning the product free of charge for a replacement. We're glad this was resolved via email to our customer service department. Thanks Team MX

Hi, Apologies your order arrived unsatisfactory, all products are sent brand new and on the very small occasion damage can happen during transit. Customers are given a range of options to resolve including returning the product free of charge for a replacement. We're glad this was resolved via email to our customer service department. Thanks Team MX

Hi Steve, Please email us your order information so this can be resolved. Thanks Team MX