Mathmos: Inventors of the Lava Lamp レビュー

Thank you for your feedback. We are sorry to hear about your experience with the delivery. As soon as the missing parcel was reported, our Customer Service team raised an investigation with the courier, which is part of our process for delivery disputes. We have since contacted you to request the information needed to complete the investigation and provide the appropriate resolution. If you still require any assistance, please reply to our email and our Customer Service team will be very happy to help.

Thank you for your feedback. We are very sorry to hear about your experience and understand how disappointing this must have been, particularly as the bottle was intended as a gift. Following the courier issue, our Customer Service team arranged a replacement and remained in contact while the matter was being resolved. We understand the replacement has since been delivered successfully. We apologise for the inconvenience caused and appreciate your patience throughout. If you require any further assistance, our Customer Service team will be happy to help.

Thank you for your feedback. We are very sorry for the delay with your order and understand your disappointment, particularly as the dispatch took longer than originally expected. We are also sorry that the communication surrounding your order did not meet your expectations. We understand your order has since been delivered successfully and hope you are pleased with your purchase. If you require any further assistance, our Customer Service team will be happy to help.

Thank you for your feedback. We are very sorry that your order was not dispatched in line with our next day delivery service and understand your disappointment. We recognise your disappointment at not receiving an update regarding the delay. As the expected service level was not met, the next day delivery charge was refunded. We appreciate your feedback and apologise again for the inconvenience caused. If you require any further assistance, our Customer Service team will be happy to help.