Mathmos: Inventors of the Lava Lamp レビュー

Thank you for your feedback. We're sorry to hear that the Evo lamp did not meet your expectations. Based on the information you initially provided, we did not believe the product itself to be faulty. As such, your order was not applicable for a prepaid label, but we respected your decision to return it. Once received, the lamp was fully tested by our team and found to be in full working order. Candle-powered lava lamps require certain conditions to perform effectively, including room temperature, positioning, and the quality of tealight used. These factors can influence both performance and appearance, and some variation between lava lamp models and colours is normal. Although the product was not found to be faulty upon testing, we have since contacted you directly to offer a refund of your return postage as a gesture of goodwill. We look forward to your response, and our customer service team is happy to help if you need any further support.

Thank you for your feedback. We understand you have contacted our customer service team, and we were able to arrange a replacement. We hope this has resolved the issue and that the new bottle is performing as expected. If you need any further support, please do not hesitate to contact us.