Mathmos: Inventors of the Lava Lamp レビュー

Thank you for your feedback. We are sorry to hear that the appearance of the bottle did not meet your expectations. Small bubbles within the glass can occur as a natural part of the manufacturing process and are not considered a fault. All bottles undergo quality checks during production to ensure they meet our standards. We are pleased to hear that you are happy with the base and the flow of the lamp. If you require any further assistance, our Customer Service team will be happy to help.

Thank you for your feedback. We are sorry to hear you have been disappointed with the performance of your lamp. Under the recommended conditions, Neo lamps have been tested to warm up within approximately 1 to 2 hours and maintain a consistent flow. New bottles can also require a short break in period during the first few uses. For the best performance, we recommend following the usage and room temperature guidance provided with the product. If you continue to experience concerns after further use, our Customer Service team will be happy to help.