Marquis & Dawe レビュー

Thank you for taking the time to leave a review. I am pleased to hear that you are happy with the quality of your purchase. We pride ourselves on providing a speedy service, so I’m glad to know that your order arrived quickly. We look forward to having you shop with us again soon. Best wishes, Andrew

Thank you for taking the time to leave a review. I'm really sorry to hear that you feel this way. I took some time to look into your order and also chatted with our customer service team, who answered your original call. I see that you contacted us about one of the planters and we apologised and asked if you could send us some pictures to look into this. You mentioned that it was hard to show in a photo, so we suggested taking side-by-side images to show the differences more clearly. After you sent the photos, we noticed only a small variation between the two planters. Since these planters are handmade, a little difference in size, shape and colour can happen, but we truly want you to be happy with your purchase! That’s why we offered to exchange it for another planter. Since we haven’t heard back from you, we thought you had decided to keep them. If there’s anything else we can do or if you would like to take up the exchange, this offer is still available for you. Best wishes Andrew

Thanks very much for your recent order of baskets, I am pleased to hear that you're happy with them and also that you had a speedy delivery service. We look forward to you shopping with us again soon. Best wishes Andrew

Hello Vanessa, Thank you very much for your recent orders of diffusers. I’m delighted to hear that you’re enjoying the fragrances! We look forward to having you shop with us again soon, as we have refills available for both fragrances you ordered. Best wishes, Andrew

Hello Derek, Thank you very much for leaving a five-star review. I'm really pleased to see you're happy with your recent order, and we look forward to you shopping with us again soon. Best wishes Andrew

Hello Babs, Thank you very much for your lovely feedback. I'm so happy to hear that you have had such a positive shopping experience and that you're now enjoying the products in your home and garden. We look forward to you shopping with us again soon. Best wishes Andrew

Thank you for taking the time to leave a review. I'm really pleased to hear you had such a positive shopping experience. It's always great when an order arrives quickly, and you can enjoy your new purchase right away. We look forward to you shopping with us again soon. Best wishes Andrew

Thank you for taking the time to leave a review! I'm happy to hear that you're enjoying your new umbrella basket. I apologise for the condition in which the box arrived; that’s certainly not how we want your parcel to look! We do use strong double-wall boxes, so it’s disappointing that it hasn’t been handled with the care we expect on this occasion. I will follow up with the courier about this. Thanks again for your feedback and support! Best wishes Andrew

Thank you so much for taking the time to review your new planter! We really appreciate your feedback as we are always looking at ways to improve the design and quality of our products. I took a look at the linings, and they are usually quite thick. It sounds like the one you received might not have been made with our standard lining material. I have already passed your feedback onto our purchasing team. Thanks very much again for your custom. Best wishes Andrew