The service was fantastic we ordered @ 14:30 hours Saturday and the item arrived 06:50 hours on Sunday by a very smiley and polite delivery team - well done would highly recommend
Everything was fine until I received the product (Tumble dryer) and spotted damage in an inconspicuous area of the dryer beyond their 48-hour window for reporting it. After-sales care has been pretty...
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Chris
Marks Electrical
2 years ago
Dear Mr Linton,
Thank you for your review and I am sorry the item has arrived damaged.
As per our Terms and Conditions, all damage to appliances must be reported within 48 hours of delivery, an excerpt of which is below:
7.2.3 - We want all of our products to reach the customer undamaged, in brand new condition and we do our very best to ensure this is the case. However, if any of our customers note any damage to our products on delivery, we give a 48-hour window for the damage to be reported to our customer service team. To obtain a full refund for a damaged item you must not start to use, install or input any data/software.
As this was reported 2 months after delivery then unfortunately this falls outside of this time frame.
I can confirm your complaint has been received and will be responded to and I am sorry for any inconvenience caused.
Kind Regards
Marks Electrical Customer Services Team
Excellent service, was kept up to date on delivery which was delivered next day on time a very pleasant delovery man who was helpful. Washing machine is amazing, I totally recommend this company
Marks Electrical was established in 1987 and has sold 100s of thousands of appliances to its satisfied customers. We are dedicated to providing high quality products at competitive prices.
Marks Electrical was established in 1987 and has sold 100s of thousands of appliances to its satisfied customers. We are dedicated to providing high quality products at competitive prices.
