Belinda was an amazing tour guide. She was very knowledgeable about the places we visited but also had excellent local knowledge about great eating places and 'hidden treasures' to explore at...
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Dale
Luxury Gold
9 years ago
Our experienced and knowledgeable Travelling Concierges are always on hand to help ensure that you journey is seamless, relaxing and enjoyable. That is why it pleases us read that Belinda helped to make your time in Italy so special. Additionally, we regret that the contact with your Travel Agent was not what you expected. However, our Reservations Agents are always happy to help answer any questions and organise your tour. Furthermore, we are delighted that you felt our Luxury Gold service lived up to its value, and that many moments throughout your journey stood out as highlights.
Well planned trip. Excellent tour guide Roberto.
Felt more attention should have been given to us concerning effects of high altitude and how to deal with it before we left.
Some of the events at...
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Dale
Luxury Gold
9 years ago
Thank you for writing to us with your concerns regarding the high altitudes. As a result, we have passed on your feedback to our Operations team, as our guests well-being is our number one priority. Additionally, it disappoints us to learn that some of the experiences were not to your preferences; therefore, we have sent these comments to our Product Development team for their consideration. Furthermore, we would like to extend our deepest condolences and inform you that for any help with your travel insurance claims, our Insight Experts will be available to offer their assistance.
商品のレビュー
購入日: 08/09/2017
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
9 years ago
I've not had to contact Customer Service but am sure it's as wonderful as the rest of the experience.
商品のレビュー
購入日: 17/09/2017
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
9 years ago
The locations, the sites, the hotels, the meals, the activities, and the Tour Guide were all excellent.
However, would have preferred a little more time in the major cities, and a little less time on...
experience was superb, tour guide was absolutely fabulous and made our tour.
excellent drive also.
購入日: 15/09/2017
0
共有
TC
Trusted Customer
Feefoに#よる#検証#済み
Denver
9 years ago
Trusted CustomerのLuxury Goldに関するコメント:
Gayle and I had a fantastic time!! Ann was a super Guide with all her knowledge and information. She is also a wonderful person!!
商品のレビュー
購入日: 08/09/2017
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
9 years ago
Exceptional itinerary & 5 star accommodations
購入日: 17/09/2017
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
9 years ago
Mitch, our tour director, was very knowledgeable and gracious!
商品のレビュー
購入日: 16/09/2017
0
共有
TC
Trusted Customer
Feefoに#よる#検証#済み
Stockport, England
9 years ago
Trusted CustomerのLuxury Goldに関するコメント:
There could have been more "quality" trips and less free time. The one trip I was particularly looking forward to was cancelled at short notice. This was very disappointing. The hotels need not have...
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Dale
Luxury Gold
9 years ago
Unfortunately, on rare occasions due to unforeseen circumstances it may be necessary to make changes to our itineraries at short notice. However, we regret to learn you were unable to participate in an experience, and we apolgise for any inconvenience. That said; we have passed on your concerns regarding the organisation of the tour to our Operations team, to determine where changes and improvements could be made going forward. Nonetheless, we would like to thank you for providing us with your feedback.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
