A couple of things need improvements:
1. Hotel rooms- Although the hotels are mainly 5 stars, we certainly did not get the better rooms. At St Moritz, we had to get our room changed as it was a...
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for taking the time to share your detailed feedback.
We are sorry to read that aspects of your journey did not meet the high standards you have come to expect from Luxury Gold. We appreciate your comments regarding the hotel room allocation in St Moritz, the quality of the included dining experiences, including your visit to the Michelin starred restaurant, and the wine tasting experience at Domain De La Croix. Your observations regarding the service, presentation and overall execution of the wine tasting are particularly valuable and will be shared with the relevant teams for review.
We also regret to read that the level of service provided by the Travel Concierge did not match your previous Luxury Gold experiences. We recognise the importance of delivering a consistently attentive and personalised service, and your feedback will be shared with the appropriate teams as part of our ongoing commitment to maintaining our premium standards.
We are, however, pleased to read that you enjoyed the overall itinerary and appreciate you taking the time to provide such thoughtful feedback.
Thank you again for travelling with Luxury Gold, and we hope to have the opportunity to welcome you on another journey in the future.
購入日: 28/06/2026
0
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JC
Judy Carter
Feefoに#よる#検証#済み
GEO
2 months ago
Judy CarterのLuxury Goldに関するコメント:
Excellent
商品のレビュー
Kim Devereux
Luxury Gold
2 months ago
We appreciate that you chose Luxury Gold for your tour and thank you for being our guest.
購入日: 28/06/2026
0
共有
SP
Sara P
Feefoに#よる#検証#済み
2 months ago
商品のレビュー
Kim Devereux
Luxury Gold
2 months ago
Thank you for being our guest and for travelling with Luxury Gold.
Exceptional service with good knowledge and attention to detail! All stops are very well coordinated. You can travel in comfort!
商品のレビュー
Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for taking the time to share your feedback.
We are pleased to read that you experienced exceptional service and appreciated the knowledge, attention to detail and seamless coordination throughout your journey. It is also great to know that you travelled in comfort.
We are especially pleased to read that you enjoyed the thoughtfully designed itinerary, which showcased both Japan's iconic destinations and its lesser visited northern regions, as well as the opportunity to experience unique events that made your journey even more memorable.
Thank you again for your kind words. We appreciate your feedback and hope to welcome you on another Luxury Gold journey in the future.
Thank you for travelling with Luxury Gold and for taking the time to share your feedback.
We are sorry to read that your experience did not meet your expectations, particularly given the significant investment you made in your holiday. We understand your disappointment regarding the changes to the itinerary, including the cancellation of your extended stay and the Eiffel Tower dining experience, as well as your concerns about the accommodation, dining, group size and the amount of free time during the exceptional heat.
We appreciate you acknowledging the chef's lunch and some of the hotel experiences as highlights of your journey. Your comments regarding the overall value of the trip and your expectations of the Luxury Gold experience are important to us and will be shared with the relevant teams for careful review.
Thank you again for bringing your concerns to our attention. We appreciate your feedback and regret that this journey did not provide the experience you had anticipated.
The guides were ever knowledgeable and personable.
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for taking the time to share your feedback. We are pleased to read that your Travel Concierge and Local Specialists were knowledgeable and personable, helping to bring each destination to life. It is also great to know you enjoyed the well-planned itinerary and the many opportunities to experience the local culture throughout your journey. We appreciate your kind comments and thank you for sharing your experience with us.
Outstanding! *Personal information removed by Feefo* was everything you would want in a concierge and more. She was so knowledgeable about the history and nuances of Scotland. She became a friend to...
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Insight Vacations and for taking the time to share your experience.
We were pleased to read that you enjoyed discovering the diverse landscapes and history of Scotland, from Edinburgh to the Highlands, and that visits to Lord Bruce, Balmoral and Glencoe were among the highlights of your journey. It is also encouraging to know that the hotels met your expectations.
We especially appreciate your kind comments about the Travel Concierge and Coach Driver. It is clear their knowledge, professionalism and support helped make your tour both enjoyable and comfortable, and we will ensure your feedback is shared with them and the wider team.
Thank you once again for your thoughtful review. We look forward to welcoming you on another Insight Vacations journey in the future.
*Personal information removed by Feefo* was an excellent concierge and guide. She was very helpful and always present for any questions or advice. Would love to travel with her again. *Personal...
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Insight Vacations and for taking the time to share your experience.
We were pleased to read that you enjoyed the varied scenery, memorable Travel Matters experiences, and that the visit with Lord Bruce and Glencoe were particular highlights of your journey. It is also encouraging to know that the hotels and dining added to your overall enjoyment.
We especially appreciate your kind comments about the Travel Concierge and Coach Driver. It is clear they provided attentive service, helpful guidance and expert driving throughout your tour. We will ensure your feedback is shared with them and the wider team.
Thank you once again for your thoughtful review. We look forward to welcoming you on another Insight Vacations journey in the future.
We cannot think of a better way of visiting Scandinavia than with Luxury Gold. Although we travel extensively we have never used Luxury Gold before and having now experienced their professionalism...
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for taking the time to share your experience.
We were pleased to read that your journey through Scandinavia exceeded your expectations and that the thoughtfully planned itinerary, included meals, local guides and personalised service all contributed to such a memorable holiday. It is especially rewarding to know that the small group size allowed for a more personal experience and that the Travel Concierge, together with the Coach Driver and local guides, helped make every aspect of your journey seamless.
Thank you once again for your kind feedback. We truly appreciate your recommendation and look forward to welcoming you on another Luxury Gold journey in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.