I ordered correct item, but company sent me wrong item. Which was annoying and costly to return, and then to make matters worse sent me incorrect replacement in an unpaid postage parcel which cost me...
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loveknitting
LoveCrafts
13 years ago
We're truly sorry that you've had such a poor experience. All of your costs have now been refunded and a replacement will be sent out to you free of charge. We'll investigate what happened to your order.
This is our first negative rating - so we're doubly sad to hear of this poor service - and we'll work doubly hard to make sure it doesn't happen again!
Best wishes
Loveknitting team
信頼できるカスタマー
13 years ago
After this poor service with delivery of incorrect needles and unpaid postage, the response from loveknitting has been excellent.
I reported the problems to them on Saturday afternoon, by Saturday evening I had received sincere apologies, promise to review their returns procedure and order refund. And I'm please to say I have now received the correct needles.
So I am changing my rating of them from poor to good.
Outstanding service, speedy despatch and great care taken with packaging. Will definitely recommend and use again. (Just a shame that the Royal Mail don't know the meaning of 1st class (despatched...
Visit LoveCrafts.com and you’ll see a world designed for makers. We’re dedicated to creating a place where makers’ projects are celebrated, advice is shared and it’s easy to buy supplies for your selected craft.
Visit LoveCrafts.com and you’ll see a world designed for makers. We’re dedicated to creating a place where makers’ projects are celebrated, advice is shared and it’s easy to buy supplies for your selected craft.
